bapu 88 Privacy Policy

bapu 88 is an online gaming and sports betting platform operated for users in Bangladesh. Protecting your privacy is one of our top priorities. This privacy policy ("Policy") explains how bapu 88 collects, stores, uses, and shares your personal information through our platform.

This policy applies to the bapu 88 website, mobile applications (Android and iOS), and any associated services. Reading our Terms and Conditions alongside this policy will give you the full picture of the complete agreement.

By registering on our platform or continuing to use our services, you are considered to have given your consent to the processing of information as described in this privacy policy. If you do not agree with these terms, please refrain from using our platform.

bapu 88 may collect the following categories of information:

2.1 Information You Provide Directly

Information you provide directly during registration and account management may include:

• Full name, date of birth, and verifiable information related to your national identity card
• Mobile number and email address
• Payment information for deposits and withdrawals — bKash, Nagad, Rocket, and Upay numbers
• Account username and password (stored in encrypted form)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically, such as:

• IP address and device type and operating system
• Browser type and version
• Session duration and activity logs on the platform
• Gaming history, bet amounts, and results
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

As part of the identity verification (KYC) process, we may receive information through trusted third-party verification services. Payment processors may also share transaction-related information with us.

bapu 88 uses your information for the following legitimate purposes:

• Account Management: To handle registration, verify login, and maintain account security.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity Verification: To conduct the KYC process for fraud prevention and responsible gaming.
• Customer Support: To respond to your questions, complaints, and requests, and to provide assistance.
• Service Improvement: To analyze and improve platform performance and the user experience.
• Promotional Communications: To inform you about bonus offers and new features, subject to your consent.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.

We use your information only for the purposes described above. If we need to use your information for any additional purpose, we will obtain your consent beforehand.

bapu 88 never sells your personal information to third parties. However, we may share information in the following limited circumstances:

4.1 Service Providers

We work with trusted third parties who provide services on our behalf. This may include payment processors, identity verification services, and technology infrastructure providers. These parties only have access to the information necessary to provide their designated services and are required to follow our privacy standards.

4.2 Game Software Providers

Our game providers — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — process certain technical data related to gameplay. They are governed separately by their own privacy policies.

4.3 Legal Requirements

Where there are legal obligations, information may be disclosed in accordance with lawful requests from relevant authorities. This also applies when conducting fraud investigations or complying with court orders.

4.4 Business Transfers

In the event of a business restructuring, merger, or acquisition, user information may be transferred. In such cases, we will notify you in advance.

bapu 88 uses cookies and similar tracking technologies to improve platform performance and personalise the user experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the platform, such as maintaining login sessions.
• Performance Cookies: Analyse site usage and help us improve our services.
• Functionality Cookies: Used to remember your preferences and settings.
• Marketing Cookies: Help display relevant promotional information.

5.2 Cookie Controls

You can reject or delete cookies by changing your browser settings. Please note that disabling certain cookies may limit some platform functionality.

bapu 88 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as legal obligations require.

6.1 Active Accounts

We retain your information for as long as your account remains active. Payment and transaction data may need to be kept for an extended period in accordance with financial regulations.

6.2 Closed Accounts

Even after an account is closed, certain information may be retained for a defined period, particularly where legal claims or disputes may need to be resolved. Once the defined period has passed, information is securely deleted.

As a user of the bapu 88 platform, you have the following rights over your own information:

• Right to Know: You have the right to know what information we hold about you and how it is being used.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted, although this may not always be possible due to legal obligations.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: In certain circumstances, you may request a copy of your information in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw consent for consent-based data processing at any time.

To exercise these rights, please contact our support team. We will make every effort to respond to your request as promptly as possible after receiving it. You can find more ways to protect yourself in our Responsible Gaming guidelines.

bapu 88 implements industry-standard technical and administrative measures to keep your personal information secure.

8.1 Technical Safeguards

• All data transfers are secured with SSL (Secure Socket Layer) encryption.
• Stored data is protected using high-grade encryption technology.
• Passwords are never stored in plain text — strong hashing algorithms are used.
• Firewalls and intrusion detection systems are active at all times.
• Regular security audits and vulnerability assessments are conducted.

8.2 Administrative Safeguards

• Only authorised staff have access to user information.
• All staff are trained on privacy and data protection.
• Data access logs are recorded and monitored.

8.3 User Responsibilities

You also play an important role in keeping your account secure. Use a strong password, never share it with anyone, and always log out after using a shared device. If you notice any suspicious activity, notify our support team immediately.

All services on the bapu 88 platform are for individuals aged 21 and above only. We do not knowingly collect any information from minors.

We verify age during the registration process. If a user opens an account with incorrect age information and this comes to our attention, the account will be closed immediately and any collected information will be securely deleted.

We urge parents and guardians — if you believe a minor in your family is using our platform, please contact our support team immediately.

bapu 88 reserves the right to update this privacy policy at any time. We will notify you according to the nature and significance of the changes.

10.1 Significant Changes

If any significant changes are made to how your information is used, we will display a notice on the platform and inform you via your registered email or mobile number. The date from which the updated policy takes effect will be clearly stated.

10.2 Minor Changes

For minor changes such as spelling corrections, language refinements, or clarifying additions, only the "Last Updated" date at the top of the page will be changed.

For more details on other terms of our service, you can visit our About Us page for bapu 88, where you will find information about our operations and values.

Contact us for any questions, complaints, or information requests regarding the privacy policy. bapu 88's dedicated support team is available in Bengali and English, 24 hours a day, 7 days a week, via live chat and email.

Email us at: [email protected]

In your request, please include your account details, identity verification information, and a clear description of the assistance you need. We generally aim to respond within business days.

For quick answers to common questions, visit our FAQ section — many common questions are already answered there.